Jenius -

from Indonesia 

Neobank

App store Ranking : 4.2

Founded in 2016

Private |

Jenius app screenshoot 2
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Jenius app screenshoot 1
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Note: This review below has been generated using AI (16/06/2026 18:53:24), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

While Jenius was historically praised for its flexible features and multi-currency capabilities, recent sentiment has shifted heavily to negative due to critical usability issues. Users are highly frustrated by recent updates that cause severe login failures, buggy device-linking requirements, and a massive increase in service fees ("feesible"). This frustration is further compounded by unresponsive customer service and highly aggressive offline sales tactics.

Pros:

  • International Usability: Multi-currency features and international transactions remain highly convenient and easy to use.
  • Improved Authentication Security: The transition from SMS OTP to direct in-app authentication is praised by some as a smart security upgrade.
  • Flexible Digital Banking: Users still appreciate the overall flexibility of the digital banking concept compared to traditional banks.

Cons:

  • Severe Login & Unlinking Loops: Recent updates frequently log users out automatically and falsely claim they are logged in on another device, forcing them into a complex, multi-day "unlink device" process requiring video calls with CS.
  • Unreliable Biometrics & OTPs: Face ID/fingerprint recognition frequently fails, and the password/PIN reset system is highly buggy, often failing to send OTPs or throwing random errors.
  • Predatory & High Fees ("Feesible"): Users are furious about high monthly fees (which contradict early "free" promises), steep late fees, and unexpected credit card overlimit/insufficient fund penalties.
  • Incompetent and Laggy Customer Support: The in-app CS chat is unstable and crashes easily, queue wait times are long, and agents are reported as slow, unhelpful, and unable to resolve urgent account lockouts.
  • Aggressive and Impolite Offline Sales: Numerous reviews condemn the extremely pushy, rude, and manipulative behavior of sales promoters at various malls (e.g., AEON malls and Central Park) who force people to download the app.
  • Laggy App & QRIS Issues: The app feels heavy and slow, particularly when trying to load QRIS payments in crowded areas, and sometimes fails to generate transaction receipts or display consistent bank branding.

Jenius -

The simple way to manage your life/finance with an app and Visa debit and credit cards.


More than 4,000,000 users have started to build a better financial life with Jenius.


Now you can access all of your financial needs, from transactions, savings, lending, investment to financial reports in one place without switching between applications.


Ready to start simplifying your life finance?

Download Jenius application, register and activate your account with Face Recognition in no time.


With m-Card (Jenius main debit card) and 3 additional debit cards, you can make transactions at various Visa merchants across the world. In addition to that, you will also have an e-Card for movies and music streaming services, games, pay/buy apps and more.


Interested in awesome rewards? With fully online application, management, and point redemption, Jenius Credit Card has a lot of generous offers for easier point collection. You can redeem points into travel miles, points, even e-Wallet balance in real time.


If you have plans to travel around the world, 9 foreign currencies (USD, SGD, JPY, GBP, AUD, HKD, EUR, THB, CNY) are available at Jenius app. You can link them to your m-Card for transactions.


For online transactions, you can use:

- Jenius Pay: Pay for your online shopping with just your $Cashtag

- Jenius QR: Scan QRIS for quick and easy payment option

- Send It: Transfer to various accounts and pay bills (internet, credit card, top up balance, electricity, zakat, and others)

With lots of promos every day, not only that transactions using Jenius are practical and easy, but they are also cost-effective.


Want to save some funds? There are saving options for you to use based on your needs:

- Dream Saver: 5 savings to help you make dreams come true

- Flexi Saver: 3 flexible savings to allocate money

- Flexi Rasa Maxi: Locked savings for some cashback, gold, and goods upfront

- Maxi Saver: Open as many deposits as you want from your smartphone


Other features that you can use, including:

- e-Wallet Center: An easy way to top up up to 10 e-Wallet and e-Money (GoPay, OVO, LinkAja, DANA, BNI TapCash, mandiri e-money, ShopeePay, and M-Tix)

- Pay Me: Send money requests from your smartphone

- Split Bill: Easily split the bill

- Flexi Cash: Cash out your flexible fund for various needs

- Investment: Grow your wealth through mutual fund

- Jenius Paylater: New source-of-fund for small transactions

- Moneytory: Get insight for your financial report


Just by paying Feesible (subscription fee) for only Rp10.000 per month, you can experience the simplicity of financial management with Jenius.


Jenius is a digital banking and part of PT Bank BTPN Tbk. that is licensed and supervised by OJK (Indonesia Financial Services Authority) and is a member of LPS (Indonesia Deposit Insurance Corporation), so Jenius is safe.


Find out more about this new way of banking at www.jenius.com and start a new, better life with Jenius.



Simpler Life, Happier You



Head Office

PT Bank BTPN Tbk

Menara BTPN – CBD Mega Kuningan

Jl. Dr. Ide Anak Agung Gde Agung Kav 5.5-5.6

Jakarta 12950

Website: https://www.btpn.com/id/tentang-kami/segmen-usaha/jenius

Where is Jenius available?
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