Kroo - Who you bank with matters

from United Kingdom of Great Britain and Northern Ireland (the) 

Neobank

App store Ranking : 4.8

Founded in 2016

Private |

Kroo is an award-winning digital bank that has your back. Earn 4.35% AER / 4.27% Gross (variable) interest on current account balances.

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Note: This review below has been generated using AI (12/04/2025 12:37:44), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: Negative sentiment dominates recent reviews, with numerous reports of frozen accounts, delayed payments, and extremely poor customer service regarding fraud and account closures. Users are frustrated with invasive questioning about transactions and slow response times, leading to strong warnings against using the app. While some older reviews praise ease of use and interest rates, these positives are overshadowed by recent negative experiences.

Pros:

  • - Easy to use and simple interface (older reviews)
  • - Good interest rates (older reviews)
  • - Quick responses (older reviews)

Cons:

  • - Extremely slow customer service, especially regarding fraud and account issues (recent and recurring)
  • - Accounts frozen or closed without clear explanation or timely resolution (recent and recurring)
  • - Invasive questioning about transactions, even small amounts (recent)
  • - Delayed payment processing times (recent)
  • - Lack of transparency and communication from the bank (recent)

Kroo - Who you bank with matters

Earn 4.35% AER / 4.27% Gross (variable) interest on current account balances up to £500k.


INTUITIVE SPENDING


One home for your money. Spend. Track. Settle up with friends. You’ll also get real-time spending insights. These break down and categorise your transactions. Lovely.



NO MONTHLY FEES


Our current account is free to open with no monthly fees. And you can apply to access an overdraft (subject to status), currently by invitation only.



ZERO FEES OVERSEAS



Spend using your Kroo debit card at home and abroad, where Visa is accepted, with zero fees.



PEACE OF MIND


FSCS deposit protection up to £85,000 per customer

Face ID. Touch ID

Multi-factor authentication

UK-based customer support

Freeze and unfreeze your card.


KROO & APPLE PAY


Enjoy all the benefits of your Kroo card using Apple Pay. It’s an easy, secure, and private way to pay.



INTEREST FOR YOU


With a Kroo current account, you’ll earn interest at 0.9% below the Bank of England base rate on your current account balance up to £500,000. And it’s paid into your account monthly.


AER means annual equivalent rate. It shows you the yearly rate if we paid interest on top of interest. Gross interest is the contractual rate of interest.



KROO PERSONAL LOANS

Kroo loans are now available through the app. Applications for a loan are by invitation only for Kroo current account holders.


The loan repayment periods are from 12 to 60 months, with a Maximum Annual Percentage Rate (APR) of 23.6%


A representative example is £5,000.00 over 5 years, with APR (fixed) of 8.2%. This would have 60 monthly repayments of £101.16. The total repayment would be £6,069.60, and the cost of credit would be £1,069.60



Our customer privacy policy can be viewed here: https://www.kroo.com/customer-privacy-notice



OUR MISSION


Our goal is to be trusted and loved by our customers because we have their backs.



We are a fully licensed UK bank, authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA. Our Firm Registration number is 953772.


Head to kroo.com to find out more. Current account applications and account management are via the app only.

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