Mono bank - mobile bank online

from Ukraine 

Neobank

App store Ranking : 4.9

Founded in 2017

Private |

Mono bank app screenshoot 2
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Mono bank app screenshoot 1
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Note: This review below has been generated using AI (16/12/2025 20:00:42), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

The app currently faces a sharp polarization in user sentiment: while long-term users still praise its superior UX and support, a recent "Lemon" gamification event caused widespread server crashes and login failures, leading to significant frustration. Users are increasingly divided between enjoying the fun, modern features and criticizing the app for prioritizing games and a new marketplace over stable, serious banking functionality.

Pros:

  • High engagement with gamification elements (avatars, skins, and the recent "Lemon" hunt).
  • Widely considered the most intuitive and user-friendly banking interface in the region.
  • Fast money transfers and easy account setup processes.
  • Customer support is frequently praised for being "human," polite, and helpful (despite recent delays).
  • Favorable financial conditions, such as no commission on utility payments and good cashback options.

Cons:

  • Critical stability issues (crashes, hanging on logo, network errors) linked to the recent update and high server load.
  • "Feature creep" criticism: users dislike the new Marketplace and excessive gaming elements cluttering the app.
  • Annoying and buggy permission loops (contacts/geolocation) when attempting to make transfers.
  • Sudden account blocking and lengthy financial monitoring checks without clear explanations.
  • UI regressions, specifically the new calendar design in the statistics section which users find inconvenient.

Mono bank - mobile bank online

Where is Mono bank available?
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UA

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