Neon BR -

from Brazil 

Neobank

App store Ranking : 4.6

Founded in 2016

Private |

Neon BR app screenshoot 2
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Neon BR app screenshoot 1
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Note: This review below has been generated using AI (16/12/2025 20:00:42), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Overall sentiment is increasingly negative due to a recent app update that introduced severe stability issues, including crashes and login failures (specifically facial recognition). While some users appreciate the new visual design and investment rates, there is widespread frustration regarding non-existent or bot-heavy customer support and unresolved bugs preventing access to funds.

Pros:

  • New design and interface (Version 6.0) are considered modern and visually appealing by some users.
  • Competitive investment yield options (mention of 150% CDI).
  • Zero annuity fees and generally easy account opening process (when the app works).
  • "Viracrédito" feature is popular for building credit limits (though implementation has recent complaints).

Cons:

  • Severe technical instability following recent updates (app crashes, endless loading, login loops).
  • Facial recognition is a major friction point, frequently failing and locking users out.
  • Customer support is consistently rated as poor, with long wait times and unhelpful chatbots.
  • "Viracrédito" issues: Users report funds being stuck, unexpectedly used to pay installments, or difficulties in redeeming investments.
  • UI/UX Regressions: Missing "Redeem" button on iPhone, lack of Dark Mode, and inability to customize profile photos.
  • Digital Wallet integration issues (specifically adding cards to Apple Pay).
  • Security concerns regarding sudden account closures and reports of unauthorized transactions.

Neon BR -

Where is Neon BR available?
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BR

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