PayPal - Savings, cash back, pay later

from United States of America (the) 

Neobank

App store Ranking : 4.8

Founded in 2000

Public | NASDAQ:PYPL 60.8B USD

Shopping with us just might be your new favorite way to check out online or in person! Pay how you want with flexibility.

PayPal app screenshoot 2
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PayPal app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: Overwhelmingly negative, citing account access issues (login problems, 2FA frustrations, Face ID failures), difficulty withdrawing funds, hidden/excessive fees, poor customer service, and lack of dark mode. Many report account limitations/bans with little to no explanation or recourse, and express distrust in PayPal's buyer protection. Technical issues like app crashes, slow loading times, and an unintuitive UI/UX are also frequently mentioned.

Pros:

  • - Convenient for online payments (when it works).
  • - Some positive experiences with fraud resolution (older reviews).
  • - Quick and efficient when functioning correctly (older reviews).

Cons:

  • - Account access/limitations: Many users are locked out of accounts, facing unexplained permanent bans, and experiencing frustrating 2FA and Face ID issues. Difficulty closing accounts is also reported.
  • - Withdrawing funds: Transferring money from PayPal to bank accounts is a recurring problem, with errors, delays, and unexplained holds on funds.
  • - Hidden/excessive fees: Users complain about high and unclear transaction fees, especially for international transfers, currency exchange, and even donations. The new 5% fee for receiving salary is heavily criticized.
  • - Poor Customer Service: Customer support is described as unhelpful, unresponsive, incompetent, robotic, and difficult to reach. Many report being given conflicting information or no explanation for account limitations.
  • - Buyer Protection Concerns: Growing distrust in PayPal's buyer protection, with several users claiming PayPal sided with fraudulent sellers and denied legitimate claims.
  • - Technical Issues: Frequent app crashes, slow loading times, freezing, and bugs are reported, including login issues and problems with basic functions like adding funds or updating payment info. Navigation within the app is deemed unintuitive and cluttered with ads.
  • - Lack of Dark Mode: The absence of a dark mode option is a surprisingly common complaint.
  • - Unwanted Honey Integration: The forced installation of the Honey browser extension is viewed negatively by some users, raising privacy and tracking concerns.
  • - Poor Communication/Transparency: Lack of clear communication regarding fees, transaction times, and account limitations fuels user frustration. Many feel PayPal operates without transparency, making it difficult to understand or resolve issues.

PayPal - Savings, cash back, pay later

PayPal is a smart and secure way to shop in-store and online, earn cash back on brands you love, send money to friends and much more. Get started in the app.


SAVE OFFERS IN THE APP

Get cash back offers* from brands you love. We’ll automatically apply them at checkout.

*Eligible items only. Redeem points for cash or other options. Terms and exclusions apply: PayPal.com/rewards-terms


SEND AND REQUEST MONEY FOR FREE

Securely send and receive money with just about anyone in 120+ countries.

It’s free to send and receive with friends & family in the US when funded by a bank account or PayPal balance.


GET THE PAYPAL DEBIT CARD AND EARN CASH BACK

Request your card right in the app. No credit check required.

Shop with your PayPal balance everywhere Mastercard® is accepted.

Earn 5% cash back on a category you choose each month*


*5% cash back earned as points you redeem for cash & other options on up to $1000 spend/month. Terms apply: http://paypal.com/rewardspal.

A PayPal balance account is required to get the card.

The PayPal Debit Mastercard® is issued by The Bancorp Bank N.A. (“Bancorp”), pursuant to a license by Mastercard International Incorporated and may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Bancorp is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from PayPal. PayPal is a financial technology company, not a bank. The Card is linked to your PayPal Balance account. See PayPal Balance Terms and Conditions: https://www.paypal.com/us/legalhub/pp-balance-tnc#holding


GROW YOUR MONEY WITH HIGH-YIELD PAYPAL SAVINGS

Roll your money into PayPal Savings and earn a current 4.30% APY–that’s 9x the national average*

Easily manage your account right from the app. Transfer money in and out, set individual goals, and track your progress as your savings grows.


*As of June 07, 2023, the annual percentage yield (APY) for PayPal Savings is 4.30%. This is a variable rate and can change at any time, including after the account is opened. National average source: FDIC National Rates and Rate Caps as of August 19, 2024: https://www.fdic.gov/resources/bankers/national-rates/#one PayPal is a financial technology company, not a bank. Banking service provided by Synchrony Bank, Member FDIC. PayPal Balance account is required to use PayPal Savings.


TRACK YOUR PACKAGES

View your orders and their delivery status right from the PayPal app–even if you didn’t pay with PayPal. Simply link your Gmail to get started.

Get live updates each step of the way until they arrive safely at your door.

Not all sellers are participants.


PAY IN 4 WITH NO LATE FEES

Split everyday purchases into 4 interest-free payments at millions of online stores.

No late fees. No impact to your credit score.

Manage payments right in the app.


*Pay in 4 is available upon approval for purchases of $30 - $1500 and is currently not available to residents of MO or NV. 18 years old or older to apply. PayPal, Inc.: Loans to CA residents are made or arranged pursuant to a CA Financing Law License. GA Installment Lender Licensee, NMLS #910457. RI Small Loan Lender Licensee. NM residents: Go to paypal.com/us/webapps/mpp/campaigns/newmexicodisclosure. Learn more at paypal.com/payin4


Availability of features varies by market.


PayPal

2211 N 1st St San Jose, CA 95131

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