Suits Me -

from United Kingdom of Great Britain and Northern Ireland (the) 

Neobank

App store Ranking : 4.7

Founded in 2010

Private |

Suits Me®, the hassle-free alternative to traditional banking. Open an account in less than 3 minutes, with no credit checks!

Suits Me app screenshoot 2
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Suits Me app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: Recent reviews paint a bleak picture of Suits Me. Users report excessive fees for basic transactions, app malfunctions preventing login and card activation, and abysmal customer service with hours-long wait times and unhelpful responses. Many reviewers express frustration with account closures and difficulty retrieving their funds, leading some to label the service a scam.

Pros:

  • - Some older reviews mention the service being useful for those with bad credit.
  • - A few recent reviews describe the account setup process as smooth and easy.
  • - One user found the app better than expected and intends to use it for saving.

Cons:

  • - Exorbitant fees: Users consistently complain about excessive fees for various transactions, including purchases, transfers, and even withdrawals.
  • - App malfunctions: The app is frequently cited as buggy, preventing logins, card activation, and general usage, especially on newer iPhone models.
  • - Unresponsive customer service: Extremely long wait times (1-3 hours) for phone and chat support are a recurring complaint. When users finally connect, they report unhelpful responses, poor English comprehension from representatives, and unresolved issues.
  • - Account closures and frozen funds: Multiple recent reviewers report unexplained account closures and difficulty retrieving their funds, with some cases involving significant sums of money. This fuels distrust and accusations of fraudulent activity.
  • - Slow transfers: Transfers, even domestic ones, are reported to take days rather than minutes, causing inconvenience and financial hardship, especially in emergency situations.
  • - Poor communication: Users complain about lack of updates and responses to emails and queries regarding account issues.
  • - Unprofessional staff: Some reviewers describe customer service representatives as rude and unhelpful.
  • - Limited international access: Problems accessing the app and account features while abroad have been reported.
  • - Unclear fee structure: Some users report not being initially aware of the extensive fees, only discovering them later through social media or unexpected deductions.
  • - Not recognized by Universal Credit: One user reported difficulties using Suits Me for receiving Universal Credit payments.

Suits Me -

Hello and welcome to Suits Me. We help those who are tired of facing barriers and issues with their banking needs. We invite you to open a personal account* to suit you with Suits Me. The banking alternative of choice for thousands who want a simple account to manage their money, loaded with rewards and cashback. Suits Me accounts are the hassle-free alternative to a high street bank account.


Whatever your situation we’ve got you:

- Bad credit

- New to the UK

- No verified 3 months proof of address

- We accept Photo ID or alternatives

- Simply want a secondary account for budgeting (and cashback benefits!)


You can open an account in minutes with no credit checks and over 90% of applications have instant accounts to manage their money. We will support you with the ID documents you have, we know everyone is different. Applying with alternative ID is all online, all in minutes and you will have an instant account.


-Suits Me offers three account types to make sure we cater for the varying needs of our customers.

-Essential is our pay as you go card. An instant account with no credit checks to give you flexibility and control over your money when you need a separate account. Our customers who need an account to use now and again rather than as a main account choose Essential.

-Premium Our everyday card is packed with extras. This account will let you do everything you need to manage your money whilst giving you cashback rewards and discounts. Customers who need a basic and functional main account for wages and benefits choose Premium.

-Premium Plus Our Premium Plus account is loaded with value plus you receive our VIP queue jump service. This account is a favorite with our customers with its inclusive package. This account is great for those who want a fully functional bank account replacement.


Features of All Accounts:

-Instant online account with UK sort code and account number

-Free Contactless Mastercard® Debit Card you can use anywhere, anytime. (Delivered first class with Royal Mail)

-Faster payments – sent within 2 hours. It really is fast!

-Set up Direct Debits and Standing orders for bills and rent

-Set up recurring Payments via your Debit Card

-Cash top ups at any PayPal or Post Office processed in minutes.

-PayPal integration

-Google Pay (coming soon)

-Apple Pay (Coming soon)

-Instant notifications when you use your account

-Add new Payee’s in seconds

-Freeze cards – you can instantly lock your card if lost or stolen

-No Minimum Load amounts

-Upgrade or downgrade your account anytime

-Access and download statements to track your spending


Benefits of your Account:

-Unlimited Cashback on card purchases with selected retailers, up to 15% cashback

-Award winning multi-lingual customer care with your own personal account manager

-Welcome call to introduce you to our services and make sure you get the most out of our products

-Virtual branch service if you want face to face contact

-Monthly cash competitions to take part in


*Suits Me® are an alternative banking solution offering personal money accounts with mobile app and a contactless Mastercard® debit card.

* Suits Me do not process cheques as payment which a traditional current account can.

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