UBS Key4 - Mobile Banking

from Switzerland 

Bank

App store Ranking : 4.7

Founded in 1998

Public | SWX:UBSG CHF

UBS Key4 app screenshoot 2
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UBS Key4 app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 12:37:44), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: Many users are frustrated with the iOS 16 requirement locking them out of the app, especially those with older but functional iPhones. Several complaints mention frequent errors, slow loading times, and the app crashing during tasks like scanning bills. A recurring request for dark mode and chronological transaction sorting persists.

Pros:

  • - Generally considered easy to use and intuitive navigation.
  • - Comprehensive features covering various banking services.
  • - Positive feedback regarding customer service responsiveness and helpfulness.
  • - Some users praise the app as the best they've used, highlighting its performance and clarity.
  • - Access to bank documents within the app is appreciated.

Cons:

  • - iOS 16 requirement: Locking out users with older iPhones is a major complaint and creates accessibility issues.
  • - Frequent errors and crashes: Users report being logged out, login issues, app crashes during scanning, and general instability.
  • - Lack of dark mode: A frequently requested feature, with the temporary evening black screen not considered a solution.
  • - Non-chronological transaction display: Sorting issues within monthly transactions make it difficult for users to track expenses.
  • - Missing loading indicators: Makes it unclear whether the app is slow or frozen.
  • - Out-of-date mobile release notes: Indicates a lack of communication and transparency regarding app updates.
  • - Limited stock chart views: Only daily view available, users request weekly, monthly, and 3-month options.
  • - App size: Concerns about the growing size of the app.
  • - Lack of certain features compared to desktop version: For example, file export.
  • - Inconsistent availability of Key4Insights: The promised expense analysis tool is not available to all users, causing frustration.
  • - Forced updates: Users complain about constantly needing to update the app before use.

UBS Key4 - Mobile Banking

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.

Please note, that the available functionalities of our app may vary depending on your domicile.


If you live in Switzerland, you can open our digital product line UBS key4 directly via app:

• UBS key4 banking for your private banking

• UBS key4 business for the founding of an SA or SARL


Do you meet the requirements to use our Mobile Banking App?

• iPhone with at least iOS version 15.0

• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.


How secure is our Mobile Banking App?

In short, UBS Mobile Banking provides state-of-the-art security.

How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.


Further information:

UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App (App) available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.

The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.

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