Upgrade - Rewards Checking, Loans, Cards

from United States of America (the) 

Neobank

App store Ranking : 4.9

Founded in 2016

Private |

Upgrade app screenshoot 2
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Upgrade app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: User feedback is mixed. While some praise the app's simplicity and high interest savings account, many report frustrating glitches, login issues requiring repeated verification, and account suspensions with poor communication from customer service. Several users also express dissatisfaction with the lack of a digital card and limitations on autopay adjustments.

Pros:

  • - High interest savings account
  • - Easy to use interface (for some)
  • - Clear and straightforward presentation of information
  • - Good customer service (some experiences)
  • - Cash back rewards

Cons:

  • - App glitches and login issues requiring frequent reverification
  • - Account suspensions and poor communication from customer service regarding suspensions
  • - Lack of a digital card option
  • - Limited autopay functionality (can't increase payment amount)
  • - Concerns about predatory practices and holding funds
  • - Removal of previously unlimited free wire transfers (now only 1 free per month)
  • - Issues with Apple Pay integration
  • - Account closures with little explanation, even after consistent payments
  • - Cash deposits to cards can take up to 24 hours to process

Upgrade - Rewards Checking, Loans, Cards

Check your balance, available credit, pay bills and track your rewards.


Features include:


No monthly-fee mobile banking – Check your balance, pay bills, manage funds.


Track your debit rewards – Track your rewards, up to 2% cash back on purchases¹.


Manage your Upgrade card or loan – Manage your payments and check your outstanding balance.


Manage your credit score - Check your credit score, get notified of any change in your credit report, track potential ID theft, use our credit score simulator to see how different actions may impact your score using real data from your credit report.


Share your feedback at mobile_app_feedback@upgrade.com




¹ Rewards Checking Plus customers who set up monthly direct deposits (https://www.upgrade.com/deposits/active-account/) of $1,000 or more earn 2% cash back on common everyday expenses at convenience stores, drugstores, restaurants and bars - including deliveries - and gas stations, as well as recurring payments on utilities and monthly subscriptions including phone, cable, TV and other streaming services, and 1% cash back on all other debit card purchases. 2% cash back is limited to $500 in rewards per calendar year; after $500, customers earn 1% cash back on all eligible debit card purchases for the remainder of the year. Rewards Checking Plus accounts with less than $1,000 in monthly direct deposits 60 days after account opening will earn 1% cash back on common everyday expenses and 0.50% cash back on all other eligible debit card purchases. Some limitations apply. Please refer to the applicable Upgrade VISA® Debit Card Agreement and Disclosures for more information.


² Early direct deposit requires set up of recurring electronic direct deposit from your employer, payroll, or benefits provider and is limited to direct deposits under $5000. Early access to direct deposit funds depends on the timing in which we receive notice of impending direct deposit, which is generally up to two days before the scheduled deposit date.


Personal Loans and Auto Refinance Loans made by Upgrade's bank partners (https://www.upgrade.com/bank-partners/). Home Improvement Loans are made by Cross River Bank, Member FDIC, Equal Housing Lender.


Personal Credit Lines are made by Cross River Bank, Member FDIC. The Upgrade Card is issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc

Upgrade, Inc. (NMLS #1548935) holds the following state licenses (https://upgrade.zendesk.com/hc/en-us/articles/4404416360731-Overview-State-Licenses-and-Consumer-Information) and does business under the following DBAs (https://www.upgrade.com/dba).


Checking and savings accounts are provided by Cross River Bank, Member FDIC. Upgrade VISA® Debit Cards are issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

Upgrade is a financial technology company, not a bank (https://upgrade.zendesk.com/hc/en-us/articles/115005202407--Is-Upgrade-a-bank-).

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