Broxel -

from Mexico 

Neobank

App Store Bewertung : 4.1

Founded in 2010

Private |

Broxel app screenshoot 2
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Broxel app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: User sentiment toward the app remains overwhelmingly negative. Numerous users report ongoing login issues, difficulty with transfers and account access, and extremely poor customer service. While some find the app easy to use once past the initial setup, the recurring problems with core functionality outweigh these positive experiences.

Pros:

  • - Some users find the app easy to use *after* successful onboarding and account setup.
  • - A few users mentioned successful payments for everyday purchases (restaurants, clothing).
  • - One user praised fast international transfers with competitive exchange rates and fees (once funds were available).

Cons:

  • - Login/Account Access: Constant logouts, difficulty recovering passwords, failure to receive verification codes via SMS or email, accounts being blocked, inability to link existing cards, and general inability to log in are widespread issues.
  • - Transfers: Difficulty making transfers, transfers not reflected despite charges, lengthy processing times for transfers, and excessive fees are commonly cited.
  • - Customer Service: Users describe customer service as unhelpful, slow to respond, and unable to resolve issues despite repeated attempts and multiple open tickets.
  • - Onboarding: The initial setup process is described as excessively complicated, requiring too much information, and plagued with errors. Insufficient identification options, especially for US residents, create barriers to entry.
  • - Account Management: Users cannot access or edit their personal information within the app or on the desktop site. Difficulties obtaining account balances are also reported.
  • - Infonavit Integration: Significant problems are reported by users receiving Infonavit funds through the app, including delays, mismatched data, and inability to access funds.
  • - App Stability: The app frequently crashes, freezes, or displays "not available" messages. Delays in updating transaction information also create frustration.
  • - Transparency: Users complain about hidden or unexpected fees. The app's overall lack of transparency regarding its processes and policies contributes to negative user experiences.

Broxel -

Smart, easy, safe, digital. # GOFintech


Stay connected with your money, no matter where you are, you can check your balance, send money, have clarity of each transaction, all from your phone.


Open an account in minutes from your phone and have control of your money at your fingertips.


Send money to other Broxel Pay accounts or banks by ACH.


Reload money to your account by ACH, checks at Walmart, or more than 100,000 locations like Seven-Eleven, Walgreens, or CVS.


You have a 6 free month trial to the Broxel Travel membership to access the club with the best prices guaranteed in hotels, rentals, and experiences.


Send money to Mexico with the most competitive fees, plus your beneficiary will receive it directly on their Broxel Pay card.


Broxel Pay

We are a technology-driven financial company that lives to transform your relationship with money into the best experience. We know that there are no frontiers for talent, and no limits for innovation.

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