Broxel -

from Mexico 

Neobank

App store Ranking : 4.1

Founded in 2010

Privat |

Broxel app screenshoot 2
Geräterahmen
Broxel app screenshoot 1
Geräterahmen

Note: This review below has been generated using AI (16/06/2026 18:53:24), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Zusammenfassung

The overall sentiment is highly polarized and leaning negative due to severe, unresolved technical issues in recent weeks. While a segment of users appreciates the app's simplicity for tracking grocery vouchers and utilizing security features like card-blocking, a critical volume of recent feedback warns of a completely broken user experience. Major blockages—such as a persistent "under maintenance" screen and missing verification codes—prevent many users from accessing their funds at all.

Vorteile:

  • Easy Card Controls: Users value the ability to instantly lock/unlock their cards to prevent unauthorized charges, as well as the convenience of Face ID login.
  • Simple Interface: When functioning, the app is praised for being lightweight, intuitive, and easy to navigate, especially for elderly users.
  • Real-Time Balance Tracking: Highly useful for checking balances and monitoring transaction history immediately after purchases.
  • Wide Card Acceptance: The physical card (often used for employee grocery vouchers or "vales") is widely accepted in most supermarkets and establishments, including some international usage.

Nachteile:

  • The "Under Maintenance" Loop: A massive, recurring bug forces users to completely uninstall and reinstall the app almost every time they want to open it, as it otherwise gets stuck on a permanent "Estamos en mantenimiento" screen.
  • Failed Verification Codes (OTP): Many users are completely locked out of registration or login because the required security codes are never sent to their SMS or email.
  • Abysmal Customer Service: Customer support is highly criticized for relying on useless automated WhatsApp bots, disconnected phone lines, and failing to provide human assistance for missing deposits or locked accounts.
  • Unexpected Fees and Restrictions: Users report high commissions for transfers, unexpected overdraft fees on voucher cards, and an inability to transfer money out of the "virtual vault" or to non-Broxel accounts.
  • Foreigner Registration Issues: Despite official support claims, users with permanent residency cards report being repeatedly rejected during the registration process.

Broxel -

Smart, easy, safe, digital. # GOFintech


Stay connected with your money, no matter where you are, you can check your balance, send money, have clarity of each transaction, all from your phone.


Open an account in minutes from your phone and have control of your money at your fingertips.


Send money to other Broxel Pay accounts or banks by ACH.


Reload money to your account by ACH, checks at Walmart, or more than 100,000 locations like Seven-Eleven, Walgreens, or CVS.


You have a 6 free month trial to the Broxel Travel membership to access the club with the best prices guaranteed in hotels, rentals, and experiences.


Send money to Mexico with the most competitive fees, plus your beneficiary will receive it directly on their Broxel Pay card.


Broxel Pay

We are a technology-driven financial company that lives to transform your relationship with money into the best experience. We know that there are no frontiers for talent, and no limits for innovation.

Where is Broxel available?
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MX

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