Chase UK - Say hello to rewarding banking

from United Kingdom of Great Britain and Northern Ireland (the) 

Bank

App Store Bewertung : 4.9

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Chase UK app screenshoot 2
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Chase UK app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: User sentiment towards the Chase app is mixed. While many praise the app's ease of use, excellent customer service, and convenient features like savings pots, recent complaints focus on bugs, lack of dark mode, and the removal or reduction of previously attractive benefits like cashback and competitive savings rates. The inability to use the app on multiple devices is also a recurring frustration.

Pros:

  • - Easy-to-use and intuitive app interface.
  • - Excellent customer service, with helpful and responsive agents.
  • - Convenient savings pots and features like renaming them.
  • - Zero foreign transaction fees and good exchange rates for international travel.
  • - Cashback rewards (though recently reduced in scope).
  • - Round-up feature encourages saving.
  • - Fast and uncomplicated transactions.
  • - Good security measures.

Cons:

  • - Removal or reduction of key benefits like cashback and competitive savings rates.
  • - App bugs, including issues with Face ID, text display, and icon scrolling.
  • - Lack of dark mode.
  • - Inability to use the app on multiple devices.
  • - No overdraft facility.
  • - Lack of joint account option.
  • - No cheque deposit functionality.
  • - Occasional issues with Apple Pay integration.
  • - Forced app updates that can temporarily block access to funds.
  • - Inability to set up 4-weekly recurring payments.
  • - Difficulty adding debit card to Apple Wallet for some users.
  • - Some users report difficulty opening accounts or having accounts closed without explanation.

Chase UK - Say hello to rewarding banking

Simply open your Chase account in the app and get rewarded as you save, spend and manage your money.


Rewards when you spend, with 1% cashback


Get 1% cashback on everyday debit card spending (1) and see your morning coffee, weekly grocery shop, or next holiday add up to something more.


Enjoy instant-access savings with interest paid monthly


Bank with us and you can open a Chase saver account – enjoy a competitive interest rate with instant access. (3)


Power up your round-ups with 5% interest


Effortlessly set aside money every day. Simply choose to round up your spending to the nearest £1 and we’ll boost your spare change by giving your round-up balance a 5% AER (4.89% gross) variable interest boost, paid monthly. (2)


Round-the-clock support


Get help whenever you need it. With just a few taps in the app, you'll be through to someone who can answer your questions, 24/7.


One numberless card, a pocketful of features


With all your card details in the app away from prying eyes, the ability to freeze and unfreeze with ease, customisable security controls, and much more, your numberless card helps you pay in a smart and secure way.


Ready to use right away


Spend online with your in-app card details or add us to Apple Wallet as soon as your account is open. No need to wait for your card to arrive.


Zero fees or charges from us


Spend and take out cash abroad with a transparent exchange rate and no extra fees or mark-ups from us.


Packed with protection


Active fraud monitoring keeps a lookout for anything unusual on your account. You're also protected by the Financial Services Compensation Scheme, on deposits up to £85,000.


Good to know


To bank with us, you must: be 18+, be a resident of the UK only, and have a smartphone and a UK mobile number.


Legal bits

1.Available for your first 12 months for new customers. Max £15 per month for applications from 9 May 2023. Cashback exceptions apply (see https://www.chase.co.uk/gb/en/legal/Cashback-FAQs/). Visit Chase.co.uk for more info.

2.Round-up account balance transfers to elected Chase current or saver account on anniversary of account opening. T&Cs apply (see www.chase.co.uk/gb/en/legal/round-ups/). Visit Chase.co.uk for more info.

3.£25,000 daily external transfer limit. T&Cs apply (see www.chase.co.uk/gb/en/legal/chase-saver-account-terms-and-conditions/). Visit Chase.co.uk for more info.


By downloading this app, you agree to be bound by our app licence agreement. You can find this by tapping 'Licence agreement' in the Information section below.

Chase is a registered trademark and trading name of J.P. Morgan Europe Limited. J.P. Morgan Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 124579. Registered in England & Wales with company number 938937. Our registered office is 25 Bank Street, Canary Wharf, London, E14 5JP, United Kingdom.


Your eligible deposits with Chase are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.


Nutmeg is authorised and regulated by the FCA in relation to certain investment services and restricted advice only. Chase is a trading name of J.P. Morgan Europe Limited. Nutmeg is part of the same group as J.P. Morgan Europe Limited. Products provided by Nutmeg are not guaranteed by Chase. Before applying, you should consider if a Nutmeg account and its features are suitable for you and your investment needs.


Copyright © 2022 Nutmeg Saving and Investment Limited. Nutmeg® is a registered trade mark of Nutmeg Saving and Investment Limited, authorised and regulated by the Financial Conduct Authority, no. 552016, registered in England and Wales, no. 07503666, with a registered office at 25 Bank Street, Canary Wharf, London E14 5JP.

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