Lunar - Bank smarter

from Denmark 

Neobank

App Store Bewertung : 4.6

Gegründet 2015

Private |

Free account with positive interest. Keep your budget, save, and make your money grow with ease. Sign up from your mobile phone in minutes.

Lunar app screenshoot 2
Geräterahmen
Lunar app screenshoot 1
Geräterahmen

Note: This review below has been generated using AI (12/04/2025 12:37:44), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: A significant number of recent reviews highlight extremely poor customer service, with long wait times for account opening, issue resolution, and even account closures. Users also report issues with blocked cards and accounts, difficulties with money transfers (both internal and external), and unexpected fees. While some praise the app's ease of use and features, the negative experiences with functionality and support dominate the recent feedback.

Pros:

  • - Easy-to-use app and interface (recurring theme)
  • - Good overview of spending and transactions
  • - Some users have had positive long-term experiences (older reviews)
  • - Attaching images to transactions (mentioned as a positive feature)

Cons:

  • - Extremely poor customer service: Long response times (weeks to months), unhelpful or rude responses, and a lack of issue resolution are recurring complaints.
  • - Account/Card Blocking: Users report accounts and cards being blocked without explanation and difficulty getting them unblocked.
  • - Transfer issues: Problems with both internal transfers between accounts within the app (delays, missing funds) and external transfers to other banks (fees, functionality issues).
  • - Unexpected fees: Charges for transfers and other services that users found surprising or excessive.
  • - Welcome bonus discrepancies: Incorrect or missing welcome bonuses.
  • - Inconsistent UX/money flow: Confusing and inconsistent experience with features like investment accounts, with lack of transparency about transfer times and fund locations.
  • - AI bots unhelpful: Negative feedback about the effectiveness of the AI-powered customer support.

Lunar - Bank smarter

Get an award-winning bank and enjoy up to +2.25% interest.* Turn daily spending into travel rewards with SAS EuroBonus Lunar. Stay within budget, save, and invest with ease.


· Free bank account – apply directly in the app

· Get up to 2.25%* in interest regardless of amount

· Earn points with SAS EuroBonus Lunar and turn them into travel rewards.

· Both private accounts and business accounts

· 4.6 starts on Trustpilot

· 900,000 users already chose us

· Danish- and English-speaking support until 23:00 on weekdays and 17:00 on weekends.


*The interest rate depends on the plan you choose. Interest is variable, calculated annually, and paid out monthly.


DENMARK'S MOST INNOVATIVE BANK

Named Denmark's most innovative bank by the Danish Innovation Index and Aarhus University in 2023.

Named “Best eCommerce App” by Dansk Erhverv in 2022.


FREE ACCOUNT AND CARD

· Free account with no hidden fees

· Get the ultimate overview

· Budget and savings

· Notifications to help you stay on track

· Upgrade and get travel benefits, metal card, and more.


THE SMARTER WAY TO BANK

Get the accounts and tools you need to manage your daily economy – no matter if you want an overview of your spending, to save up, invest or apply for a loan.


· Award-winning banking app with easy overview

· Set your budget with three swipes

· Save up each time you use your card


GET UP TO +2,25%* INTEREST

· Paid every month

· You won’t tie up your money

· No limit on amounts with Lunar Plus and Unlimited.


*The interest rate depends on the plan you choose. Interest is variable, calculated annually, and paid out monthly.


TURN DAILY SPENDING INTO TRAVEL REWARDS WITH SAS EUROBONUS LUNAR

· Earn points when using your SAS EuroBonus Lunar card.

· Exchange your points for travel rewards worldwide.

· Choose between flights, hotels, exclusive products, and more.

· Get your card today and start earning points.


SIMPLE AND AFFORDABLE INVESTING FOR EVERYONE

· Buy shares and invest in ETFs and index funds

· Easy investment platform

· Get started in minutes.


Investing involves risk.


A DANISH BANK WHERE YOU CAN FEEL SAFE

· Nordic bank with a banking license

· Under the supervision of the Danish Financial Supervisory Authority

· Your money is covered by the Danish Guarantee Fund up to 100,000 EUR (approximately 750,000 DKK).


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LUNAR BUSINESS: DENMARK'S CHEAPEST BUSINESS ACCOUNT*

Get Denmark's cheapest business account* - designed for small businesses. Apply in minutes from your phone like 20,000 others.


*Based on Lunar Business Simple, which was included in a comparison of first-year spending on business accounts in a survey by Samlino (2023).


· Choose between 3 unique plans

· Automatic bookkeeping. Integrate with Dinero, Billy or e-conomic

· Cashflow overview

· Automate payments

· Pay your bills with one click

· Expense management and company cards

· Add more admins to manage your money.


And much more

· RiskPoint cyber insurance and Tryg travel insurance

· Get a loan up to 1,000,000 DKK with Froda (Denmark only)

· Discount on a wide range of services for small businesses - including Dinero.


LUNAR PRIVATE - SWEDEN

- Easy digital banking – choose between our four plans

- Get up to 3.75% in interest rate of up to 1,050,000 SEK*

- A simple overview

- Create your budget with ease

- Save smarter with Goals

- Multi currency card – switch between SEK, NOK, GBP and EUR (no fee withdrawals and transfers)

- Customer support, 7 days a week.


*Applies to a separate savings account available with paid packages. The interest is variable, calculated annually and paid out monthly.


LUNAR PRIVATE - NORWAY

- Easy digital banking – choose between our four plans

- Get 4% interest of up to 1,000,000 NOK on your spendings account

- A simple overview

- Create your budget with ease

- Save smarter with Goals

- Both personal and business accounts are available

- Customer support, 7 days a week.


Lunar Bank A/S, Hack Kampmanns Plads 10, DK-8000 Aarhus C.

Ratings and reviews

See what others are saying before you choose your neobank.

Lunar Bank A/S
Hack Kampmanns Plads 10, DK-8000 Aarhus C

Lunar Alternatives

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