Monese - A Banking Alternative

from United Kingdom of Great Britain and Northern Ireland (the) 

Neobank

App Store Bewertung : 4.7

Gegründet 2015

Private |

Your banking alternative – manage your money the simple way with Monese. Open accounts in multiple currencies to spend abroad and transfer money.

Monese app screenshoot 2
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Monese app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 12:37:44), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: Many recent reviews express extreme frustration with account closures, locked funds, and unresponsive customer support. Users report significant issues with fraudulent transactions, hidden fees, and difficulties contacting the bank. Positive feedback is scarce, with a few mentioning ease of use for basic transactions when the app functions correctly.

Pros:

  • - Easy to use interface (when it works)
  • - Fast transfers (occasionally mentioned)
  • - Long-time users appreciate past improvements

Cons:

  • - Account closures without explanation: This is a recurring and serious complaint, with users reporting lost access to their funds.
  • - Unresponsive customer support: Long wait times, unanswered emails, and unhelpful automated responses are frequently cited.
  • - Locked funds: Users report difficulty accessing their money due to unexplained account locks.
  • - Fraudulent transactions: Several users have experienced fraudulent activity and report difficulty resolving the issue with Monese support.
  • - Hidden fees: Unexpected charges for various transactions are a common complaint.
  • - Slow verification process: New users report lengthy delays in account verification.
  • - Poor money protection: Users feel their funds are not secure and the bank provides inadequate support in case of fraud.
  • - Lack of alternative access: No web interface available if the app malfunctions.
  • - High fees: Several users complain about expensive transfer fees and card costs, comparing unfavorably to other digital banks.
  • - Incompetent support staff: Users describe support staff as unhelpful and lacking the basic skills to assist with complex issues.

Monese - A Banking Alternative

Open your mobile money account in minutes, with Monese. We’re the banking alternative that offers you fast and free accounts in 31 countries.


Join over 2 million people and enjoy a full range of features. We’re giving you the financial freedom to live, work, travel, study and thrive wherever life takes you. We even provide business accounts.


Simple, fuss-free and easy - so how does it work?


• Open a GBP or EUR account, straight from your phone (only EU, RON accounts in EU)

• Get a contactless Mastercard debit card you can use globally - online, in-store or at ATMs

• Only 0,5% on card payments with currency exchanges. ATM withdrawals are free up to 900€, a commission of 2% is applied after this.

• Quickly send and receive money locally and internationally in 19 currencies

• Create a virtual card and pay online or in-store for an extra layer of security

• Open a joint account to easily spend, share and save with a loved one, roommate or friend



Moving from London to Paris, or from Bucharest to Berlin? Then Monese is the account for you. It’s already available in 31 countries – just have your passport or national ID card to hand.


Our feature-rich smartphone app also provides you with:


• Real-time notifications - instant updates whenever you use your account

• A detailed spending overview - for full transparency around your transactions

• Savings Pots - to put money aside for something special

• A fast, easy and secure way to pay, with Apple Pay

• An easy way to manage your Direct Debits and Recurring Payments to automatically pay for things like mobile phone contracts, rent, or gym memberships

• Instant balance - check your account balance by one swipe from your phone’s home screen


Plus, you can also:


• Link your PayPal account – to manage your PayPal balance and transactions from the app, and also to seamlessly add your Monese card to your PayPal wallet (in selected countries)

• Connect your British Airways Executive Club account, to track and manage your Avios whenever you need

• Open a savings account and earn interest on your savings with Raisin

• Get instant account statements in PDF or XLS

• Enjoy state-of-the art security features such as 3D Secure, locking or unlocking your card on the go, as well as strong encryption and biometric login


Enjoy the convenience of being able to send and receive money straight from your phone, get your salary paid in, set up Direct Debits and Recurring Payments - all while maintaining a complete overview of your earning, spending and saving. Withdraw cash from ATMs worldwide for free, within generous allowances, and add money to your account by bank transfer, using another debit card, or with cash at over 84,000 locations in the UK, Austria, Belgium, Bulgaria, France, Luxembourg, the Netherlands, Poland, Portugal or Spain.


You can open an account with us regardless of your citizenship or financial history, as long as you’re at least 18 years old and live in the European Economic Area (EEA).

Ratings and reviews

See what others are saying before you choose your neobank.

Monese Alternatives

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