Nequi -

from Colombia 

Neobank

App Store Bewertung : 4.8

Founded in 2016

Private |

Nequi app screenshoot 2
Geräterahmen
Nequi app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: User sentiment is predominantly negative, with widespread complaints about the app's instability and frequent crashes. Users express frustration at being unable to access their funds or complete transactions when needed. While some praise its general utility and features, the overwhelming concern is the unreliability of the service.

Pros:

  • - Easy to use and convenient for various transactions (payments, transfers).
  • - Low transaction fees compared to traditional banks.
  • - Useful features like service payments and integration with some international platforms (e.g., PayPal - *older reviews*).
  • - Appreciation for the concept and potential of the app as a digital wallet.

Cons:

  • - Constant app crashes and instability: This is the most significant and recurring complaint. Users report being locked out, unable to complete transactions, and experiencing error messages.
  • - Poor facial recognition system: Users report difficulties with the facial recognition login, leading to account lockouts and frustration. Lack of alternative login options when facial recognition fails.
  • - Slow performance and bugs: General slowness and glitches within the app's interface are mentioned. Some users report issues with specific features (e.g., viewing transaction history, creating goals).
  • - Lack of Apple Wallet integration: iPhone users specifically request Apple Pay compatibility for contactless payments.
  • - Issues with digital ID registration: Several recent reviews highlight problems registering with the new Colombian digital ID card, including issues with photo uploads and data verification.
  • - Poor customer service: Users report difficulty contacting support and receiving unhelpful responses when they do.
  • - Inconsistent availability of features: Some users note that features like PayPal connectivity have disappeared or are not consistently available. Issues with the physical Nequi card functionality also mentioned.
  • - Intrusive credit offers: Users complain about frequent pop-up ads for loans, disrupting the user experience.
  • - Limited access for minors: Frustration from underage users who are unable to create accounts or face difficulties with the registration process.
  • - Security concerns: Some users express concerns about account security and report unauthorized transactions.
  • - Lack of real-time transaction updates: Recent update has made it so transactions are not visible until the next day.

Nequi -

¡Bienvenid@ a Nequi! Somos una plataforma financiera digital de Colombia para que muevas tu plata #ATuRitmo.


¡Te damos la bienvenida a un Nequi renovado, inspirado en personas como tú!


Somos Nequi, la primera plataforma financiera de Colombia que reinventó la forma en la que nos relacionamos con la plata. Todos nuestros productos son 100% digitales y contamos con más de 17 millones de usuarios en todo el país.


Nuestro propósito es mejorar la relación de las personas con la plata empoderándolas para lograr lo que quieren con ella.


Tenemos fuertes protocolos de seguridad y queremos construir desde tu experiencia, para poner la tecnología al servicio de tu vida y bienestar financiero.


Con Nequi manejas la plata #ATuRitmo.


***


Nequi, una marca de Bancolombia S.A.

Vigilado Superintendencia Financiera de Colombia

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