Stori - Crédito y Depósitos

from Mexico 

Neobank

App Store Bewertung : 4.9

Gegründet im Jahr 2020

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Note: This review below has been generated using AI (16/12/2025 20:00:42), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Zusammenfassung

Overall sentiment is overwhelmingly negative due to a recent technical update that has locked many users out of the app via an "infinite update loop" or white screens, preventing access to their funds. While the app is still acknowledged as a useful tool for building credit history with easy approval, this is overshadowed by severe complaints regarding predatory debt collection practices (harassment) and unresponsive customer support.

Vorteile:

  • High accessibility and approval rates for users with no credit history or bad credit (e.g., students).
  • Investment accounts offer competitive interest rates (10%).
  • Payments to the card generally reflect immediately within the app.
  • Specific partnerships (like Stori SHEIN) and promotions are appreciated by niche users.

Nachteile:

  • Critical Recent Bug: An "update loop" error prevents login; the app asks for an update, redirects to the store where no update is available, and cycles indefinitely.
  • Harassment: Aggressive debt collection tactics, including hundreds of calls per day for minor delays (1-2 days) and contacting family/references.
  • Financial Access: Users report being unable to transfer or withdraw money from their savings/investment accounts due to app errors.
  • "Guarantee" Issues: Numerous complaints about paying the 500 peso opening deposit but never receiving the line of credit or a refund.
  • Stagnant Limits: Long-term users report that credit limits are rarely increased, even with perfect payment history.
  • Support: Customer service is described as non-existent (stuck with bots) or rude, with significant difficulty in canceling accounts.

Stori - Crédito y Depósitos

With Stori, get your credit card and a digital account with returns for your savings in the same app, just have your current INE on hand. These are the products that Stori offers you for your financial peace of mind:

- Stori credit card with 99% approval
- Stori Black credit card with 3% cashback
- Stori Account+ deposit account with 15% nominal GAT

Stori credit card
Request your Stori credit card with 99% approval and obtain up to $20,000 MXN line of credit in minutes, without annuity and regardless of your situation in the Credit Bureau.

Physical and digital credit card
Buy online, recharge airtime and pay for your services from the first moment with the help of the digital credit card, while you wait for your physical card to arrive at your home at no additional cost.

Stori benefits and features:
- Up to $20,000 MXN of credit and the possibility of receiving increases
- Without annuity, without proof of income and regardless of your situation in Bureau
- Buy online with your Stori digital credit card
- Control your Stori credit card with the app: turn it off, turn it on and check your transactions on your digital account statement
- Contactless credit card and chip with clonable technology, as well as notifications for each purchase made with your Stori in real time
- Payment of services: electricity, water, internet and more
- Airtime recharges
- Personalized digital attention from your app

Requirements to process your Stori credit card:
1. Current INE
2. Proof of address

Stori Black Credit Card
3% cashback without annuity while you defer your purchases over months. This is how you can enjoy the benefits of the black world with the Stori Black credit card.

Stori Black benefits and functionalities:
Up to $230,000 MXN of credit and the possibility of receiving increases
3% cashback on all your purchases
Defer your purchases up to 12 months
Physical and digital Stori Black credit card with all the benefits of the Stori credit card (including payment for services and recharges)
Enjoy all these advantages without the stress of paying annuity

Requirements to process your Stori Black:
current INE
Proof of address

Digital deposit account Stori Account+
Stori Account+ is the demand deposit account with a nominal 15% Total Annual Profit, availability at all times and safe for your savings.
Benefits and functionalities of Stori Account+
15% of nominal GAT. Your money grows with daily returns, without forced deadlines.
Immediate availability. Deposit and withdraw your money whenever you want by SPEI digital transfer.
Security and supervision. The Protection Fund secures your money at all times.
No commissions or extra costs. Opening your Stori Account+ digital account is completely free, with no minimum opening amounts or commissions for account management or lack of use.
Requirements to process your Stori Account+:
Have your CURP and INE at hand

Join the more than 2.6 million Mexicans who already enjoy financial peace of mind. Download the app and order your Stori.

Store Customer Service
Stori Contigo Line: 55 7822 6646
Email: storicontigo@storicard.com
Our offices (exclusively for employees): Sevilla 40, Juárez, Cuauhtémoc, 06600 Mexico City, CDMX.

Line of credit in Mexican pesos, approval subject to evaluation of the documentation provided by the applicant. Commission for opening Stori credit cards that ranges from $0 to $500 MXN. Single payment, non-refundable and subject to the financial profile of each applicant.
For more information regarding contracting requirements, terms and conditions, commissions, applicable rates, consult the websites of each entity at www.storicard.com and www.storicard.com/stori-cuentamas
Find much more information about Stori, our products and financial education at www.storicard.com/blog
Freedom, tranquility, history

Where is Stori available?
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MX

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