Ubank - Spend. Save. Earn.

from Australia 

Neobank

App Store Bewertung : 4.7

Founded in 2008

Private |

Ubank app screenshoot 2
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Ubank app screenshoot 1
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Note: This review below has been generated using AI (12/04/2025 15:03:53), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

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Summary

Recent reviews from the last 90 days: Many recent reviews highlight significant issues with the app's login functionality, particularly with passkeys consistently failing. Users express frustration with the lack of Face ID, clunky interface, and missing features like dark mode icon support and a balance display after transactions. Several users also report difficulty with transfers, slow update times, and general app instability requiring frequent restarts.

Pros:

  • - High interest rates on savings accounts remain a strong attractor.
  • - Some users find the app easy to use and navigate, appreciating the clear interface and transaction summary.
  • - Online account opening is generally considered quick and easy (though some recent exceptions noted).
  • - Multiple savings accounts (up to 10) are allowed.
  • - Bonus interest conditions are achievable.
  • - Helpful customer service (though some negative experiences reported recently).

Cons:

  • - Passkey login issues: The biggest and most recurring complaint is the unreliability of passkeys, forcing users to resort to OTP or rebooting their phones.
  • - Lack of Face ID: The absence of Face ID login is a major inconvenience for many users.
  • - App instability and bugs: Users frequently report the app getting stuck on the loading screen, requiring force quits and restarts. General slowness and glitches are also mentioned.
  • - Transfer difficulties: Several users report problems transferring money, both between internal accounts and to external banks. Scheduled transfers are also problematic, especially on weekends.
  • - Missing basic features: The lack of a visible balance update after transactions, absence of dark mode icon support, and inability to delete old passkeys are frustrating for users.
  • - Reduced Functionality from prior versions: Users miss features like the automatic sweep function and direct payments from savings accounts.
  • - Unclear error messages and difficulty contacting support: When issues arise, error messages are often unhelpful and contacting support through preferred channels can be difficult.
  • - Inconsistent account opening experience: While some find it easy, others report unexplained rejections with little transparency or recourse.
  • - Excessive security questions: Some users report intrusive security questions and account closures due to delays or refusal to answer them.
  • - Limited transaction account options: Users desire the ability to open more than one regular transaction account.
  • - Website navigation difficulties: The website is also reported as being clunky and hard to navigate.

Ubank - Spend. Save. Earn.

Ubank is an everyday money app with banking and budgeting tools that help you get ahead with money.


Signing up with a bonus code? Enter your code and make 5 eligible card purchases in your first 30 days to earn your signup bonus. See full terms below.



No matter where you’re starting from, ubank has loads of savvy features to help you do everyday money better, including:


- No monthly fees and no overseas or international transaction fees from ubank.


- Easy to unlock bonus interest on Save accounts, with a monthly $200 deposit (on balances up to $250K per customer). Withdraw money without affecting your bonus interest rate.


- Connected Accounts, to display your other bank accounts and their balances in the ubank app.


- Instant digital cards so you can start spending straight away with your digital wallet.


- Bill prediction to notify you when your regular expenses are coming up.


- Shared Accounts for rent or romance, so you can share money with your partner-in-finance.


- Save Targets with an Autosave option, to help you save like a machine for your goals.


- A Spending Footprint that tracks your spending in easy to follow categories.



Ubank also supports you in the big moments, with flexible home loans for owner-occupiers, investors, and refinancing your loan. Apply with ubank for a comfortable loan with easy application, fast approval and great customer support along the way.



Download the app and get started in minutes with a Spend and Save account.



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Ubank is part of the NAB Group and uses advanced encryption technology to protect your money.


Ubank is open to Australian citizens and permanent residents aged 16 or older, with at least one form of ID (Australian driver licence, passport, Medicare card or birth certificate).


This is general information and doesn't take your personal situation into account. Please take the time to make sure it’s right for you.


Read our General Terms at ubank.com.au/general-terms


Read our Target Market Determinations at ubank.com.au/tmd


Read our Bonus Offer terms at ubank.com.au/join-ubank


Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.


Products issued by ubank, part of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686.

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