Wise - Money without borders

from United Kingdom of Great Britain and Northern Ireland (the) 

Neobank

App Store Bewertung : 4.7

Gegründet im Jahr 2011

Public | LON:WISE 9.9B GBX

Banks charge a lot for overseas transfers. We don't. Transfer money abroad easily and quickly with our low cost money transfers.

Wise app screenshoot 2
Geräterahmen
Wise app screenshoot 1
Geräterahmen

Note: This review below has been generated using AI (12/04/2025 12:37:44), based on the analysis of App Store reviews from the last 90 days. The insights provided are derived from aggregated user feedback and aim to give you an overview of the app's current performance and user sentiment. More info here 

Emoji icon 1f64c.svg

Summary

Recent reviews from the last 90 days indicate a decline in user satisfaction. While some praise Wise for its speed and ease of international transfers, many report increased transfer times, more intrusive security checks and verification requests, and unhelpful customer service. Several reviews mention account closures and difficulty recovering funds, especially for US-based users and businesses. A recurring frustration is the lack of clear communication and transparency regarding fees and transfer timelines.

Pros:

  • - Fast transfers (though many recent reviews dispute this)
  • - Low fees and competitive exchange rates (though this is also being questioned in recent reviews)
  • - Easy to use app (though the new UI is criticized)
  • - Multi-currency accounts and debit cards (though card availability is limited for US users)
  • - Transparent fees (though some fees are reportedly hidden or unclear)
  • - Helpful customer service (though many recent reviews contradict this)
  • - Useful for international travelers

Cons:

  • - Increased transfer times and delays (a prominent complaint in recent reviews)
  • - Intrusive and repetitive security checks and verification requests, including requests for sensitive financial information
  • - Unhelpful, slow, and unresponsive customer service, with difficulty reaching a human representative
  • - Account closures and difficulty recovering funds, particularly for US users and businesses
  • - Inconsistent and unclear communication regarding fees, transfer timelines, and account status
  • - Lack of transparency about reasons for account closures and payment rejections
  • - Difficulty integrating with some banks and payment systems
  • - Limited card availability and functionality for US residents
  • - App bugs and glitches, particularly with the new UI and bank linking
  • - Increasing transfer fees
  • - Difficulty cancelling transfers and obtaining refunds
  • - Limited functionality compared to competitors (e.g., no QR code payments, limited investment options, etc.)
  • - Accusations of being a "scam" and "stealing" money, though these are difficult to verify
  • - Difficulty changing personal information and address
  • - Lack of language support beyond English
  • - Restrictions on specific uses (e.g., cryptocurrency transactions, surrogacy payments)
  • - Limited availability of certain features in some countries
  • - Problems with documentation verification process
  • - Non existent phone/email support or live support

Wise - Money without borders

Money for here, there, and everywhere


170+ countries. 50 currencies. One card. This is the account built to save you money round the world.


Use money. Make money. Get Wise. Convert, send, receive and spend just like that. And we’re up to 6x cheaper on average than leading UK banks.


Join 15+ million people and businesses worldwide.


— Worldwide money transfers, universal savings —

• Send money to 70+ countries, fast

• Get the real exchange rate, like on Google, for every money transfer, for a tiny fee

• Over 50% of transfers are instant

• Secure your transfers with two-factor authentication


— The debit card that’s always got the right currency —

• Spend or withdraw money in more than 200 countries

• If you don’t have the local currency, we’ll auto-convert what you have with the lowest possible price

• Freeze and unfreeze your card, and update your virtual card whenever you like


— Get paid like a local —

• Get your own UK account number and sort code, European IBAN, US routing and account numbers, and more. As if you had local bank accounts around the world.

• Use these account details to get paid in multiple currencies for free, and for direct debits

• Keep up-to-date with instant push notifications for every transaction


— Hold 50 currencies and convert between them instantly —

• No monthly fee and no maintenance fee to keep money in your account, in most cases

• Convert between currencies instantly, at the real exchange rate, for a super-low fee


— Put your money to work with Assets —

• Try Interest or Stocks in a few taps. Only available in the UK and Singapore, for now

• Capital at risk. Wise Assets is a trading name of TINV Ltd, a business subsidiary created to carry out investment activities and regulated by the FCA


— A better business account for going global —

• Pay invoices and bills faster, at a better exchange rate

• Use account details to get paid by clients and customers around the world

• Connect to supported platforms like Amazon, Stripe, Xero, and more


Wise is regulated by the FCA in the UK, and by other authorities around the world.


Send from: GBP (British pound), EUR (Euro), USD (US dollar), AUD (Australian dollar), BGN (Bulgarian lev), BRL (Brazilian real), CAD (Canadian dollar), CHF (Swiss franc), CZK (Czech koruna), DKK (Danish krone), HKD (Hong Kong dollar), HUF (Hungarian forint), JPY (Japanese yen), MYR (Malaysian ringgit), NOK (Norwegian krone), NZD (New Zealand dollar), PLN (Polish zloty), RON (New Romanian leu), SEK (Swedish krona), SGD (Singapore dollar)


Send to: EUR (Euro), USD (US dollar), GBP (British pound), AED (UAE dirham), ARS (Argentine peso), AUD (Australian dollar), BDT (Bangladeshi taka), BGN (Bulgarian lev), BRL (Brazilian real), CAD (Canadian dollar), CHF (Swiss franc), CLP (Chilean peso), CNY (Chinese yuan), CRC (Costa Rican colón), CZK (Czech koruna), DKK (Danish krone), EGP (Egyptian pound), GHS (Ghanaian cedi), GEL (Georgian lari), HKD (Hong Kong dollar), HUF (Hungarian forint), IDR (Indonesian rupiah), ILS (Israeli shekel), INR (Indian rupee), JPY (Japanese yen), KES (Kenyan shilling), KRW (South Korean won), LKR (Sri Lankan rupee), MAD (Moroccan dirham), MXN (Mexican peso), MYR (Malaysian ringgit), NPR (Nepalese rupee), NOK (Norwegian krone), NZD (New Zealand dollar), PEN (Peruvian sol), PHP (Philippine peso), PKR (Pakistan rupee), PLN (Polish zloty), RON (Romanian leu), SEK (Swedish krona), SGD (Singapore dollar), THB (Thai baht), TRY (Turkish lira), UAH (Ukrainian hryvnia), VND (Vietnamese dong), ZAR (South African rand), ZMW (Zambian kwacha)

Ratings and reviews

See what others are saying before you choose your neobank.

Wise Europe SA and Wise Assets Europe AS

Wise Alternatives

F.A.Q.

Sie haben Fragen? Wir haben die Antworten.

Offenlegung von Partnerschaften Anstelle von Werbebannern und Paywalls verdient Neobanque Geld durch Partnerlinks zu den verschiedenen Zahlungsdienstleistern, die auf unserer Website vorgestellt werden. Obwohl wir hart daran arbeiten, den Markt nach den besten Angeboten zu durchforsten, können wir nicht alle möglichen Produkte berücksichtigen, die Ihnen zur Verfügung stehen. Unser umfangreiches Angebot an vertrauenswürdigen Affiliate-Partnern ermöglicht es uns, detaillierte, unvoreingenommene und lösungsorientierte Empfehlungen für alle Arten von Verbraucherfragen und -problemen zu geben. Auf diese Weise können wir unsere Nutzer mit den richtigen Anbietern für ihre Bedürfnisse zusammenbringen und auf diese Weise unsere Anbieter mit neuen Kunden zusammenbringen, so dass alle Beteiligten davon profitieren. Auch wenn wir für einige Links auf Monito eine Provision erhalten, hat diese Tatsache keinen Einfluss auf die Unabhängigkeit und Integrität unserer Meinungen, Empfehlungen und Bewertungen.